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Last Updated On July 22nd, 2024.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be resalable and in the same condition that you received it, unused, and in its original packaging. Any product that has been opened is not eligible for a return. Please note that you will be responsible for shipping costs. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@tryincellderm.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that you must request a refund before the order is shipped out. Once the order is shipped, you'll have to wait until you send the unopened package back to us before receiving a refund. You can always contact us for any return question at info@tryincellderm.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Once again, we are unable to process refunds for beauty products that have been opened or used. Due to the nature of the beauty category, we are unable to re-use or re-sell any product that has been opened by a third-party.
We cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have (after confirming with us), and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We allow order cancellations if you cancel before 12PM PST of the following day you placed the order. If you ordered at 3PM on Monday, you can cancel your order until 11:59AM the next day (Tuesday).
Once this timeframe has passed, we cannot guarantee whether your order can be cancelled or not, as it may have already shipped. In such instances, you'd have to wait and ship back the unopened product(s) to us before we can issue you a full refund.
To cancel an order, please email us at info@tryincellderm.com.
If you've purchased outside of the United States of America and Canada, unfortunately refunds and returns aren't possible. All purchases are final. This is a temporary measure until further notice, until we've opened at more locations.
Incellderm products are “refundable” only if they meet all of the following requirements:
• The items are unopened and unused.
• The packaging and labeling are current and have not been altered or damaged.
• The item must have an expiration date at least one year from date of return.
• The items and their packaging are in such condition that it is commercially reasonable to sell the items at full price.
• The items, at the time of purchase, were not identified as non-refundable, discontinued, expired or seasonal items.