Frequently asked questions

Everything you need to know about international shipping

What is Incellderm used for?

Incellderm is a premium Korean skincare brand known for its anti-aging and rejuvenating products. It is used to improve skin texture, reduce fine lines and wrinkles, and promote a youthful, radiant complexion. Key ingredients include Giant Byungpool (centella asiatica) and Jeju Lava Energy Water. These ingredients are included in our serums, ampoules, and creams that target skin hydration, elasticity, and overall health.

Is Incellderm safe?

Our products are made in an FDA-approved facility that adheres to stringent Good Manufacturing Practices (GMP) and complies with all over-the-counter (OTC) regulations.

It's undergone multiple testing standards, including the German Dermatest for some of our products.

Is Incellderm popular in Korea?

Yes, Incellderm is very popular in Korea. Known for its high-quality, effective skincare products, Incellderm has a strong following and is widely used for its anti-aging and rejuvenating benefits. Over $2.5 billion USD have been sold in the past 5 years.

Does Incellderm help with acne?

Yes, Incellderm can help with acne. Its products are designed to balance the skin's oil production and prevent excess sebum, which can lead to acne. Additionally, they promote healing and reduce inflammation, improving overall skin health.

But as always, it's important to use products based on your skin type.

Is Incellderm good for acne-prone skin?

Yes, Incellderm is excellent for acne-prone skin. Its products contain collagen, centella asiatica, and hyaluronic acid, all known to improve acne. These ingredients help balance oil production, reduce excess sebum, promote healing, and reduce inflammation, making them highly effective for managing acne-prone skin.

Does Incellderm sell outside of the USA?

We only ship directly to the US and Canada on this site. For Mexico, Hong Kong, Malaysia, Singapore, Taiwan, and South Korea, you'll need to create a free account at RIMAN.

You can still order from us if you live outside of the above countries, but you will need a forwarding address.

Can I still create an account at RIMAN?

Yes! Once you have a forwarding address, you can then sign up for a free account at RIMAN and purchase like normal.

During checkout, make sure to use your forwarding address as RIMAN does not ship to countries outside of the US, Canada, Mexico, Hong Kong, Malaysia, Singapore, Taiwan, and South Korea.

If you'd like to create a free account at RIMAN, click here.

How do I know if Incellderm is the right product for me?

Everyone's skin differs, so it'd be a lie to say Incellderm is for everyone. However, because Incellderm only uses natural, healthy ingredients, we're confident in beating out most skincare brands out there.

Chemical ingredients have their own benefits, but we strongly believe natural healing is the best and most effective way towards attaining clear skin.

How do I start accumulating Incellderm store points?

If you like our products, or even if you're just starting out, we highly encourage you to sign-up a free account at our parent's website.

Doing so will give you access to discounts/deals, exclusive product packages, point accrual, and so many more benefits. Learn more here.

Make sure to create an account as a "Customer." Creating an account as a "Planner" is for those interested in business.

How do I become an Incellderm seller?

You can sign-up to become an Incellderm seller by going to this page. We offer unheard of commission rates (10%-45%).

When will my Incellderm order arrive?

If you've ordered through this website and are located in the USA or Canada, you may request a tracking number 2 days after the order has been shipped. It usually takes about a week for the shipment to arrive.

If you've orders through this website and are located outside of the USA or Canada, it may take up to 3 weeks.

If you've ordered through our parent's website (Riman), you'll automatically receive a tracking number via email once the order has been shipped.

What is Incellderm's refund policy like?

If you've changed your mind after purchase, you can request a refund 14 days after you've received your product. We're happy to help.

However, please keep in mind that the product must be unopened and shipped back to our location. As is with all skincare products, used products cannot be resold and therefore are ineligible for refunds.

If you've ordered through this website, we do not cover shipping costs. But if you've ordered through our parent company and create an account through this link, we'll provide a return shipping label.

For more information, visit our Refund Policy.

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